Returns and Refunds

1. Overview

At Disposable Vapes Wholesale Australia, we are committed to providing our retail and wholesale partners with high-quality products. Because we operate in the regulated wholesale vape industry, our returns and refunds policy is strictly structured to ensure compliance, safety, and operational efficiency. Please read this policy carefully before placing an order.

2. Eligibility for Returns

We only accept returns under specific circumstances due to the nature of wholesale consumable goods. To be eligible for a return:

• Faulty or Defective Items: Products that arrive dead-on-arrival (DOA) or structurally defective.

• Incorrect Orders: Items received that do not match your confirmed purchase invoice (wrong flavor, model, or nicotine strength).

• Timeframe: All return requests must be lodged within 7 days of receiving your shipment. Requests made after 7 days will not be accepted.

• Condition: Items must be unused, in their original packaging, with all seals, barcodes, and authenticity stickers fully intact.

3. Non-Returnable Items

To maintain strict health, safety, and wholesale integrity standards, the following items are strictly non-refundable and non-returnable:

• Opened, used, or partially consumed disposable vapes.

• Products showing signs of physical damage, misuse, or user error (e.g., dropped devices, water damage, improper charging).

• Change-of-mind purchases or overstocking errors on the buyer’s part.

• Clearance, final-sale, or promotional batch items.

4. The Claims Process

If you receive a faulty or incorrect item, please follow these steps to initiate a claim:

1. Contact Support: Email our wholesale support team at inf@vapeswholesaleaustralia.com within 7 days of delivery with your Order ID and business name.

2. Provide Evidence: Attach clear photos or a short video demonstrating the defect or the incorrect item received. Do not throw away the faulty items, as we may require them to be shipped back for manufacturer quality control.

3. Review & Approval: Our team will review your claim within 2 to 3 business days. If approved, we will provide instructions for return shipping or issue an immediate resolution.

5. Refunds and Replacements

• Replacements: For verified faulty or incorrect wholesale items, our primary remedy is to provide a replacement included with your next wholesale order, or shipped out separately.

• Refunds: Cash or card refunds are evaluated on a case-by-case basis and are only issued if the requested replacement stock is entirely out of stock. Approved refunds will be processed back to your original payment method within 5 to 7 business days.

• Shipping Costs: Return shipping costs for verified defective items will be covered or credited by Disposable Vapes Wholesale Australia. Original shipping fees are non-refundable.

6. Compliance Notice

Due to strict regulatory frameworks surrounding nicotine and vape products in Australia, returned goods that breach safety protocols or federal transport guidelines cannot be processed and will be safely disposed of without compensation.